IT Service Management: ITIL 4 Foundation In a Day

  • 630
  • KPMG Learning Academy

Aim of this Course

This course empowers people with the necessary understanding of the framework and highlights how their role can contribute to continual service improvement.

It is particularly attractive to new starters in the IT field since the course helps them understand the ITIL terminology, concepts and principles and the role of IT in adding value to their business. The training can be more effective when run together with one of our service management simulation events and/or in parallel with a Process Maturity Accelerator™ analysis.

Course Contents

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Category Tags

  • ICT