AWARD

AWARD IN CUSTOMER HANDLING SKILLS

  • 01 Mar 2022 - 22 Mar 2022
  • Online
  • Free
  • MQF Level 4
  • JOBSPLUS

Aim of this Course

This course is aimed at providing the learners with various customer handling skills that are useful at the place of work, to ultimately provide excellent customer service and help build customer relationships. This course will also provide learners with after sales service techniques as well as complaint handling practiceT

Course Contents

The course will cover the following topics:
  • Customer Service Skills
  • After Sales Service Skills
  • PESTEL Analysis
  • Complaint Handling Techniques
Please click on the following link to view the detailed course content: https://jobsplus.gov.mt/courses/fileprovider.aspx?fileId=230P

Category Tags

  • Hospitality and Customer Service