VET

VET AWARD FOR CALL CENTRE AGENTS

  • 09 Jan 2023 - 20 Apr 2023
  • Online+Physical
  • Free
  • MQF Level 3
  • Jobsplus

Aim of this Course

This course aims at providing the learner with general and comprehensive knowledge and skills necessary in the call centre environment. It is aimed at enabling the learner to demonstrate ability in performing good customer care skills and telephone techniques.

Course Contents

The course will cover the following topics:
  • What is a Call Centre?
  • Call Centre Tools and Technology
  • The Workplace
  • Customer Service Skills
  • Process Integration
Please click on the following link to view the detailed course content: https://jobsplus.gov.mt/courses/all-course-list/fileprovider.aspx?fileId=23034

Category Tags

  • Hospitality and Customer Service