Assist customers with plants and gardening products, operate the cash register, maintain stock and displays, care for plants, keep the shop clean and organised, and provide horticultural advice. Previous experience in the sector is required.
Customer Assistance and Service 1. Advise and sell plants, herbicides, insecticides, fertilizers, general plant food and more. 2. Give advice and methods of planting and cultivation. 3. Show a positive and outstanding attitude and courteous customer service. 4. Always offer the customer a red carpet treatment, as the customer always comes ‘first and foremost’. Sales Transactions 1. Operate the cash register diligently and make sure that sufficient coins are available for change by liaising with Noella Peresso or assistant, and that the appropriate till is in order as not to create anomalies when closing the daily sales. 2. Daily sales should be given to Eurosport security person soon after the employee closes the shop. Product Knowledge & Stock Management 1. Besides plants, agricultural / horticulture care products, Botanika shop will also stock pet foods, small related gifts and products. 2. To measure the exact dosage of water to be given to the plants without over or under water given as live plants will be exhibited in the shop. 3. To go through all the products exhibited for sale in the shop, being aware of their usage, and if in doubt how the products operate or not aware on the product functionality, consult either by reading the inner leaflets if in English, consult either Google or YouTube or with the supplier. 4. To be knowledgeable on the plants whether these are flowers, vegetables, house plants seeds or fruit trees and feel comfortable in giving advice to clients if asked. 5. To follow a ‘replenishment system’; if stocked items are sold, to take note on a special notebook and list by local supplier or from the Comapny’s imported products to re-stock again; as not to leave an empty space and thus losing sales. 6. To advise management on introduction of new products available both from local source and the international market. Shop Organisation and Upkeep 1. Open and close the shop. 2. Keep shop environment attractive and clean including glass doors. 3. Ensure that all products are priced, and price tags placed on their respective products as not to confuse the customer. Other 1. List all items which the customer wants to buy, if not in stock. Ideally, the customer will come again or at least the items/s are in stock for next time. Such new items requested to be stocked should be emailed to the ‘Logistics Manager’ and copied to Mr. Peresso. 2. Promote by word of mouth or in the future with special brochures of hardware range which are exhibited at Europharma centre. Any viewing should be jotted down. Advise logistic manage to contact the potential customer to view these at an agreed date and time. 3. To do some administration work at the shop as advised by the ‘Logistics Manager’ when idle at times. Tasks include, but not limited to, sending mail merge bulk emails to potential customers. 4. If needed, to do general gardening work at Mtahleb farmland and liaise with people there in anyd issues on the shop. 5. Any other duty which may be assigned from time to time. Required Skills and Competences 1. Ability to work well under pressure. 2. Flair for sales and an outgoing and welcoming approach with customers. 3. Secondary school minimum level of education; Computer literacy. 4. Good level of communication in the English language. 5. Previous experience in running a similar shop/centre. 6. At least 3 years past experience in the Horticultural & Agricultural field.
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
