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Freedom of Information

Public Authority


Description of the department/directorate/entity’s


Jobsplus previously known as the Employment and Training Corporation (ETC) was established in August 1990 through an act of Parliament entitled the Employment and Training Services Act. The legal status given was that of a public corporation whereby it is managed by a Chairman and Board of Directors appointed by the Government, and by the executive management personnel.

Description of the department/directorate/entity’s

functions and responsibilities

Originating as the Employment and Training Corporation (ETC) in 1990, Jobsplus, as Malta’s Public Employment Service (PES), is intricately woven into the fabric of Malta’s local economy. With a unique focus on human-centric solutions, Jobsplus has distinguished itself through active labour market policies, EU-funded schemes and robust research. As we navigate a labour market increasingly influenced by digitalisation and globalisation, Jobsplus remains a step ahead, fine-tuning its strategies to meet the demands of both employers and job seekers.

General description of the categories of documents the department/directorate/entity holds (including exempt documents)

The categories held by the Corporation include:

People Management.

Corporate Services.

EU and International Affairs, Research and Development.

Employment Records.

EU Funds documentation.

Monitoring information.

Recruitment Services.

Training Services.

Compliance data.


Public Sector recruitment.

Inclusive Services.

Advisory Services.

Registration Services.  

Description of all manuals and similar types of documents which contain policies, principles, rules or guidelines in accordance with which decisions or

recommendations are made in respect of members of the public (including bodies corporate and employees of the public authority in their personal capacity)

The Manuals and other similar documentation include:

  • The Jobsplus Collective Agreement (2022-2026).
  • The People Management Policies and Procedures Manual.
  • The Corporate Services Manual.
  • Training Coordination SOP.
  • Investing in Skills 2021-2027 Implementation and Guidance Notes.
  • Access to Employment 2021-2027 Implementation and Guidance Notes.

  • Registration Unit Manuals of Procedures
  • Registration Process.
  • Job Centre Manual of Procedure.
  • Manual of Procedures for Missing Documents.
  • New Receipts Workflow System.
  • Scanning Manual of Procedure.
  • One-off Work Activity.
  • Vetting of Website Accounts.
  • Online Registration for Employment.
  • Jobsplus Website Account (for internal use only).
  • Justification Process Manual of Procedures.
  • Guidelines for the Justification Board.
  • NEA Manual of Procedure.
  • Manual for Strike-off Procedures of Jobsplus Officials.

  • Inclusive Services
  • Manual of Procedures for Employment Advisors.
  • SOPs- Migrants Employment Advisors.
  • SOP- Bridging the Gap Scheme.
  • SOP- Pre-Release (inmates).
  • SOP- Entry and retention of name in the Register for Persons with Disability.
  • SOP- Co-operative Agreement (SET) & (mental health services).
  • SOP- Cooperation Agreements.
  • The process followed in respect of Jobseekers referred to the Vulnerable Caseload within IESD – flow chart.
  • Referral of Jobseekers from Jobsplus to LSF – Flow chart.
  • Protocol of Referrals to the Inclusive Employment Services.
  • Job Brokerage Office (Registration of Employers and Jobseekers; and Matching Process – flow chart.

  • IT Services
  • Acceptable Internet and Email Usage Policy.
  • Data Backup Policy.
  • Data Request to ICT Policy.
  • Information Security Policy.
  • Request for Staff access rights Policy.
  • Social Media Policy.

  • Recruitment Services
  • Strike-Offs carried out by the vacancy team.
  • Personalised Recruitment Service.
  • EURES Manual of Procedures.
  • SOP Employer Relations.

  • Training Service
  • Recruitment of Trainers.
  • Review and Approval of Trainers'. Course Material.
  • Review and Approval of Assessments and Rubrics.
  • Course and Placements Visits.
  • Average Wage Earners' Scheme.
  • Course Files.
  • Trainers Handbook.
  • Trainees Handbook.
  • IQA report covering Trade Testing and Validation.

  • The Public Procurement Manual of Procedures.
  • The Employment Licences Unit Guidelines.
  • Research Policy for Students
  • Research Policy for Private Companies

Statement of the information that needs to be available to members of the public who wish to obtain access to official documents from the

public authority, which statement shall include

particulars of the officer or officers to whom requests for such access should be sent

The FOI officers of Jobsplus may be contacted by e-mail [email protected] or by telephone 22201111.

[email protected] or by telephone 22201119.

FOI Requests may be submitted by e-mail to [email protected], through the FOI Portal via the e-ID or through the online form.

Details of Internal Complaints Procedure

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may address a complaint to the Public Authority.

The complaint should be addressed to the FOI Officer, who shall bring the complaint to the attention of the officer responsible. The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Ministry, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met but has not been met within the deadlines specified by the Act, the officer responsible shall waive any applicable fees for the submission of information.

Other Information

Complaints may be submitted to the Public Authority by e-mail to [email protected] or [email protected] through the FOI portal via the e-ID or through the online form.

Payments can be made in cash or by cheque payable to Dr Ing. Chris Micallef (Department Manager-People Management).

Working Hours

Winter Hours

7:30 am – 12.50 pm and 1.15 pm – 4:30 pm

Summer Hours

07:30am -12:30 pm


Public Authority Contact Details

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