CUSTOMER SUPPORT AGENT

€1,000.00 - €1,200.00 month

• FULL TIME
• BIRKIRKARA, MALTA
• FULL DAY
• 13 November 2026
• Ref: 453277

Provides prompt, professional assistance to customers by resolving inquiries, handling complaints, and ensuring a positive customer experience.

Assists customers by answering inquiries, resolving issues, and providing information about products or services. They handle customer interactions through phone, email, chat, or other communication channels while ensuring customer satisfaction. They also maintain accurate records and escalate complex issues when necessary.

• Profiles

• Competencies

  • Actualise customer's insurance contract and register the follow-up data
  • Calculate and support projects technically (planning...)
  • Domain: technical assistance and customer support
  • Advise customers about best possible use of vending machines, give demonstrations on their operation
  • Advise and inform customers about products. Sell products
  • Deal with customer complaints (grant discounts, clarify regulations...)
  • Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
  • Make nature of the call known (order, sales, information, advertising, assistance...)
  • Present solutions to customer complaints or pass file to the litigation/logistics.... department
  • Collect and deal with complaints of users, clients, occupants, ...
  • Inform customer about product characteristics; advise customer on his/her choice
  • Register activities data (log, register for incidents or complaints...)
  • Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)

• Past Experience

  • Occupation
    Experience(months)
  • CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)
    12

• Driving Licences

  No Driving Licenses required for this vacancy