Assists guests with slot machines, processes jackpots and payouts, answers inquiries, reports machine malfunctions, maintains the gaming area, and delivers excellent customer service while ensuring compliance with casino policies and procedures.
Responsibilities: Friendly, polite and professional service of the customers; Informing the customers of promotional opportunities, special offers and additional services provided by Casino Malta; Providing information via the telephone and e-mail; Registering customers when entering the Casino; Listening to and solving customer complaints and opinions within professional limits; According to the regulations, filing a non-compliance report or realising customer feedback; Monitor slot machines and gaming areas to ensure they are functioning correctly; Assist customers with slot machines issues and provide excellent customer service; Providing basic technical support for customers with gaming issues; Assist with promotions and events as required. Requirements: Previous experience in a customer service role; Proficiency in Microsoft Office Suite; Good English skill is mandatory; the ability to speak in any other language will be considered an asset; Ability to work flexible hours, including evenings, weekends and public holidays.
