The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.
Responsibilities: • Approach all encounters with guests and employees in a friendly, service-oriented manner • Assist the night auditor in analysing the revenue of the hotel • Answer guest inquiries about hotel service, facilities and hours of operation • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc • Complete any required reporting (financial and non-financial) • Collaborate on and follow company policies, practices and procedures in order to maintain internal controls • Deal with any issues arising on shift and report to the Front Office Manager • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms • Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards • Handle check-ins and check-outs in a friendly, efficient and courteous manner Qualifications & Assets: • At least 2 years’ experience working in a similar position • Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests • Ability to work on a variable schedule including weekends and holidays • Ability to integrate and work well in a team environment • Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel • Good telephone persona with a friendly and helpful demeanour • Possess an eye for detail and ability to work under pressure • Strong written and verbal communication skills • Strong problem solving and trouble shooting skills • Self-motivated with the ability to work in a fast-moving environment
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
