A Shift Leader ensures efficient operations, leads the team, and provides attentive, courteous service in a fast-paced environment.
Responsibilities: • Build and maintain positive client and customer relationships • Plan, supervise and control various operations whilst working closely with the direct manager • Ensure that the service team is well managed • Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety • Complete daily operational tasks in a timely manner • Conduct briefing meetings with restaurant personnel • Ensure that restaurant employees are in proper uniform and adhere to the venue’s appearance standards • Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction • Inspect facilities regularly and enforce strict compliance with health and safety standards • Oversee preparation of daily summary reports • Be knowledgeable of all services and products offered by the restaurant • Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork • Resolve any customer complaints as needed • Suggest changes to operating standards to improve efficiency of work • Set departmental goals and create plans of action for achieving them Qualifications & Assets: • At least 1 year experience working in a similar position • Ability to work on a shift basis including evenings, weekends, and public holidays • Ability to integrate and work well in a team environment • Ability to diffuse tense situations and resolve conflicts • Ability to make decisive decisions, delegate responsibilities and maximize resources • Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel • Possess an eye for detail and ability to work under pressure • Strong leadership and organisational skills • Strong written and verbal communication skills • Strong problem solving and trouble shooting skills • Self-motivated with the ability to work in a fast-moving environment • Working knowledge of various computer software programs (MS Office, restaurant management software, POS system
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
