IT SUPPORT & SYSTEM ADMINISTRATOR

€2,500.00 - €3,500.00 month

• FULL TIME
• BULEBEL, MALTA
• FULL DAY
• 07 December 2026
• Ref: 457228

Provide IT support across the organisation, covering Microsoft 365, devices, infrastructure, networking and cybersecurity.

Key Responsibilities Provide first- and second-line IT support to users, resolving hardware, software, Microsoft 365, connectivity and other day-to-day technical issues. Manage IT support tickets, prioritise requests, communicate with users and coordinate escalations with the MSP and third-party providers. Support user onboarding, offboarding and access management, including accounts, MFA, licences, mailboxes, Teams, groups and permissions. Configure, deploy, maintain and recover laptops, desktops, mobile devices and other IT equipment while maintaining accurate asset records. Administer and support Microsoft 365 services, including Exchange Online, Outlook, Teams, OneDrive and SharePoint. Assist with endpoint, Windows Server, infrastructure, backup, patching, system monitoring and technology upgrade activities. Troubleshoot networking and connectivity issues, including Wi-Fi, LAN, VPN, DNS, DHCP, switches, access points and firewalls. Support IT security, compliance and governance activities, including endpoint protection, MFA, patching, access reviews and security incident escalation. Maintain IT documentation, procedures, knowledge base content, asset records and operational reports. Identify recurring issues, process gaps and technology risks and recommend improvements to increase efficiency and service quality. Support IT projects, system rollouts, office moves, endpoint refreshes, infrastructure upgrades and security initiatives. Liaise with internal departments, the CTO, MSP, suppliers and third-party providers to ensure effective delivery and resolution of IT services.

• Profiles

  If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

  PROFILE 1

  • Language
    Reading
    Speaking
    Understanding
    Writing
  • ENGLISH

  ISCED Level:

  Bachelor or equivalent - Level (6)

  Subjects:

  Subject	Level	Grade
  COMPUTER SCIENCE	FIRST DEGREE / BACHELORATE	N.A.
  INFORMATION TECHNOLOGY	FIRST DEGREE / BACHELORATE	N.A.
  NETWORKING	FIRST DEGREE / BACHELORATE	N.A.

• Competencies

  • Determine and follow-up access rights in accordance with user and service characteristics
  • Detect disturbances, incidents and irregularities; diagnose and implement amending procedures
  • Elaborate exploration, operating and security procedures of IT infrastructure
  • Select or install IT infrastructure (software, hardware...)
  • Monitor configuration and architecture of IT systems and update according to their evolution
  • Train and support users in developments, use of infrastructure and IT systems
  • Analyse performance of IT system and propose measures to improve quality, security and productivity

• Past Experience

  • Occupation
    Experience(months)
  • SYSTEM ADMINISTRATOR
    12

• Driving Licences

  No Driving Licenses required for this vacancy