Oversees daily gym operations and front-desk activities, ensuring smooth facility management and excellent member service. Handles reception duties, supports staff supervision, and maintains a safe, clean, and welcoming environment.
The Gym Supervisor & Gym Receptionist is responsible for ensuring the smooth day-to-day operation of the gym while delivering excellent customer service at the reception. This dual role involves supervising gym activities, supporting staff, and ensuring members experience a safe, clean, and welcoming environment at all times. Key responsibilities include managing front-desk operations such as greeting members and guests, handling memberships and bookings, answering enquiries, and processing payments. The role also involves overseeing gym floor activities, monitoring equipment usage, enforcing health and safety procedures, and ensuring cleanliness and hygiene standards are consistently maintained. The Gym Supervisor & Gym Receptionist supports staff scheduling, assists with training and guidance of gym attendants, and reports operational issues to management. Strong communication, organisational skills, and a customer-focused approach are essential to ensure high service standards and a positive member experience.
