We are currently looking for a Front Office Agent to join our team at our hotel.
The Job: The Front Office Agent is responsible for checking-in and checking out guests at the hotel. Manage online, telephone and in-person room reservations. Respond to guests’ issues and complaints in a friendly manner. Promote all Hotel Sales and in-house facilities. Provide good filing system, accurate end of shift hand over. Organize desk and front office reception area. Ensure that all reservations and cancellations are processed efficiently. Report any maintenance, breakage, or cleanliness problems to the relevant manager. To administer the general petty cash system and float in an accurate manner. Job Requirements: Previous experience working as a receptionist in a hotel / busy environment considered to be advantageous. Verbal and written communications skills in English and any other European Language, preferably German, French or Polish. Good time management.
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
