We are looking to recruit Customer Support Agents to join our team on a full-time basis.
We believe in providing an excellent, efficient, and high-level customer service experience to our customers. Customer support handles all customer contacts through calls, emails, and web chats. A multi-skilled agent is one that is able to effectively cope in an ever-changing environment. As a Customer Support Agent, you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSR offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality. Key Role Responsibilities: Reply to emails, and web chats in a professional manner; Strive for first contact resolution; Offer exceptional and proactive Customer support, which exceeds all customer expectations and seize opportunities to upsell products including Bitcoin when they arise; Provide helpful Customer Support by identifying customer needs, resolving customer concerns; Be knowledgeable in all necessary areas regarding the business and its products; Ensure processing of email and chat inquiries according to internal procedures and policies; Ability to liaise with other departments to address customer inquiries (i.e., BTC, Fraud and Financial Services); Can quickly identify and report any technical issues relating to system issues and errors to the appropriate team; Perform additional duties and project work as assigned. Job requirements Key Personal Capabilities: Has at a minimum of basic knowledge of internet troubleshooting; Passionate about adding value to a customer’s experience and interaction; Excellent email, and web chat etiquette with strong verbal and written communication skills; Continue to attend training / upskilling sessions to improve product specific and systems knowledge; Has basic troubleshooting and Multitasking skills; Able to portray a professional and positive attitude and can live up to our Company values; Be a strong team player who can motivate and drive team success; Can demonstrate flexibility and reliability in shifting schedules; Savvy in the use of Microsoft and Mobile applications; Dedication and enthusiasm; Strong command of English; Knowledge of the wider gaming industry will be considered an asset;
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
