We are looking for candidates to work as a Front Office Agents on full time basis.
Key Duties and Responsibilities: Greet guests warmly upon arrival and provide prompt check-in and check-out service. Handle room reservations, cancellations, and modifications accurately. Answer phone calls, emails, and guest inquiries in a polite and professional manner. Provide information about hotel facilities, services, and local attractions. Handle guest complaints or requests efficiently and report unresolved issues to the supervisor. Process payments and maintain accurate records of transactions. Coordinate with housekeeping and other departments to ensure smooth guest operations. Maintain the cleanliness and organization of the front desk and lobby area
