The Sales Coordinator helps the team maintain strong client relationships and works closely with hotel departments to ensure client requirements are clearly communicated and followed through.
Key Responsibilities: • Provide day-to-day administrative support to the Sales Team. • Receive and record sales enquiries, direct them to the appropriate team member and follow up within agreed timelines. • Prepare proposals, quotations, presentations, reports and other sales documents using approved templates and information. • Support the preparation and submission of Requests for Proposal (RFPs), gathering the required hotel information and coordinating responses to meet deadlines. • Prepare contracts and rate agreements using approved terms, ensuring the necessary internal approvals are obtained before issue. • Track contract signatures, filing, renewal dates and outstanding actions. • Load and manage any required data in PMS, including but not limited to Blocks, Profiles, Reservations, Notes, etc. • Maintain accurate client profiles, company details, contacts and sales records in Opera PMS and other relevant systems. • Update client databases, mailing lists, enquiry trackers and sales activity records. • Record agreed rates and contract details in the relevant systems, following internal procedures. • Compile routine sales reports and assist with tracking enquiries, proposals, confirmed business and account activity. • Handle client information confidentially and follow the hotel’s data protection procedures. • Respond professionally to routine client enquiries by telephone and email. • Assist with arranging client appointments, hotel site inspections, familiarisation visits and sales meetings. • Liaise with Reservations, Front Office, Revenue, Events, Food and Beverage and other departments to confirm information and coordinate client requirements. • Ensure confirmed business is handed over to the relevant operational teams with clear and accurate details. • Support the Sales Team with client follow-ups and relationship maintenance. • Develop an understanding of the hotel’s facilities, services, room types and key selling points. • Build knowledge of relevant sales segments, including corporate, leisure, groups and meetings, incentives, conferences and events (MICE). • Support sales campaigns, client communications and promotional activity. • Refer potential business opportunities to the appropriate Sales Team member. • Work within approved pricing, contractual terms and authority levels.
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
