SERVICE DELIVERY MANAGER

€35,000.00 - €45,000.00 year (annually)

• FULL TIME
• L-IMSIDA, MALTA
• FULL DAY
• 16 November 2026
• Ref: 457984

The Service Delivery Manager is the main customer contact, overseeing service delivery, SLAs, relationships, and change projects. The BEU Manager Service Delivery leads the team, ensuring consistent service quality and strong customer engagement.

The Service Delivery Manager (SDM) acts as the primary contact for GBS customers, overseeing service delivery, customer relationships, SLAs, and service-related changes and migrations. The role ensures high customer satisfaction, supports service development opportunities, and strengthens local customer engagement through close coordination with national service teams. The BEU Manager Service Delivery provides leadership and direction to the Service Delivery Team, overseeing its development, planning, and effective delivery of services.

• Profiles

  ISCED Level:

  Post-secondary non-tertiary education - Level (4)

• Competencies

  • Determine quality and security procedures of IT and telecom systems and monitor their application
  • Design an IT-strategy based on management keynotes and user demands. Supervise implementation of strategy
  • Choose the type of execution (internal or subcontracting). Monitor conformity of execution
  • Head department or organisation
  • Assist sales people with merchandising techniques
  • Analyse customer's request and suggest commercial solution (type of material, subscription packs...)

• Past Experience

  • Occupation
    Experience(months)
  • MANAGER, INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICES
    0

• Driving Licences

  No Driving Licenses required for this vacancy