RELATIONSHIP MANAGER

€85,000.00 - €100,000.00 year (annually)

• FULL TIME
• IL-GZIRA, MALTA
• FULL DAY
• 16 November 2026
• Ref: 458043

We are looking for a commercially driven and relationship-focused Account Manager to manage and grow a portfolio of key iGaming clients.

Key responsibilities Manage a portfolio of key merchant accounts, acting as the primary point of contact Build strong, long-term relationships with clients and key stakeholders Monitor account performance (volumes, acceptance rates, routing, etc.) and proactively identify trends Lead regular client touchpoints, including Monthly and Quarterly Business Reviews (MBRs/QBRs) Identify and drive commercial opportunities (growth, upsell, new markets, new providers) Work closely with Product, Tech, and Operations teams to resolve issues and deliver improvements Act as the voice of the customer internally, ensuring client needs are understood and prioritized Support clients with payment strategy, including PSP selection and optimization Manage and mitigate risks (volume decline, churn, operational issues) Ensure a high level of service and client satisfaction at all times Why join us? Provided equipment (MacBook). Competitive compensation package, aligned with seniority and experience. Flexible working arrangements supporting a healthy work–life balance. A collaborative culture that values expertise, accountability, and getting things done.

• Profiles

  If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

  PROFILE 1

  • Language
    Reading
    Speaking
    Understanding
    Writing
  • ENGLISH

  ISCED Level:

  Bachelor or equivalent - Level (6)

  Subjects:

  Subject	Level	Grade
  BUSINESS

• Competencies

  • Organise functioning of the organisation
  • Determine and apply organisation's strategic objectives
  • Communicate information about financial and corporate results to the board
  • Explain and execute a quality action plan or method (corrections, improvements, uniformity...)
  • Determine needs of information systems and direct development
  • Communicate results of activities, evolutions and interests to internal or external partners
  • Domain: sustainable development (environment, social and corporate social responsibility/CSR)
  • Lead commercial activities (look for new markets, negotiate contracts...)
  • Build up and maintain network of partners, suppliers and service providers
  • Contribute to the development of customer's internal and external communication strategy. Support its implementation

• Past Experience

  • Occupation
    Experience(months)
  • MANAGER, BUSINESS SERVICES AND ADMINISTRATION NOT ELSEWHERE CLASSIFIED (PRIVATE SECTOR)
    24

• Driving Licences

  No Driving Licenses required for this vacancy

• Remarks

  Requirements: Experience in iGaming, payments, fintech, or a related industry Strong commercial mindset with the ability to identify and drive growth opportunities Excellent communication and stakeholder management skills Ability to analyze data and tran