We are seeking a professional and guest-focused Receptionist to provide a warm welcome and excellent customer service to hotel guests.
Key Responsibilities: -Welcome guests and provide professional and friendly service. -Handle check-ins and check-outs efficiently. -Manage reservations, bookings, and guest enquiries. -Process payments and maintain accurate guest records. -Assist guests with information, requests, and general enquiries. -Coordinate with other hotel departments to ensure smooth operations. -Maintain a high standard of guest satisfaction and customer service. -Use hotel Property Management Systems (PMS) as required. -Maintain an organized and professional reception area. -Handle guest concerns and assist in resolving issues appropriately. Requirements: -Strong command of English and Italian. -Knowledge of an additional language is an advantage. -Excellent communication and interpersonal skills. -Positive and genuine attitude towards guest service. -Previous experience with hotel PMS is preferred; training will be provided. -Professional, organized, and able to work in a fast-paced environment. -Flexible and available for immediate employment.
