Responsible for welcoming visitors, answering calls, managing bookings, and assisting with general reception duties. Good communication and organisational skills required.
-Greet guests warmly as they arrive and make them feel welcome -Manage reservations and walk-in guests efficiently -Escort guests to their tables and present menus -Maintain an organized waiting list during busy hours -Communicate wait times clearly and politely -Coordinate with servers and management to ensure smooth seating flow -Answer phone calls and handle reservation inquiries -Assist guests with special requests (high chairs, seating preferences, allergies) -Maintain cleanliness and order of the reception area -Handle guest concerns politely and report issues to management -Thank guests as they leave and invite them to return
