We are seeking an organised and customer-focused Senior Claims Administrator to manage insurance claims from initial notification to settlement, ensuring efficient processing and high standards of client service.
Key Responsibilities: -Act as the primary contact for clients reporting insurance claims. -Manage and monitor claims throughout the entire process. -Liaise with insurers, claims handlers, loss adjusters, surveyors, repairers, and other relevant parties. -Follow up with insurers to minimise delays and facilitate timely claim resolution. -Provide clients with regular updates on claim progress. -Explain policy coverage, claims procedures, and settlement options. -Handle walk-in, telephone, and email enquiries professionally. -Maintain accurate claims records using internal systems and insurer portals. -Prepare quarterly claims reports for management. -Escalate complex or contentious claims when necessary. -Support the team in maintaining service standards and client satisfaction.
