The Sales Supervisor oversees the daily running of the sales team, supporting and guiding Sales Assistants to deliver excellent customer service and reach sales targets.
Supervise, motivate and support the Sales Assistants in their daily work Organise shifts, rosters and daily task allocation so the sales floor or desk is properly covered Monitor individual and team performance against sales targets and report results to the Sales Manager Lead by example in selling, handling key or complex customer enquiries personally Train and coach new and existing team members on products, sales techniques and customer service standards Handle customer complaints and escalations, resolving issues promptly and professionally Ensure company policies, procedures and standards are followed by the team Oversee stock levels, product displays and pricing accuracy, where applicable Support the Sales Manager with sales planning, promotions and new initiatives Prepare regular sales reports and keep accurate records of transactions and customer information Give input on team members’ performance reviews and flag training needs Act as the first point of contact for the team in the Sales Manager’s absence
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
| Subject | Level | Grade |
|---|---|---|
| SALES | COMPETENT | N.A. |
