Providing a welcoming and helpful experience for our members, clients and visitors.
Looking for a friendly, dependable and proactive Receptionist / Office Manager to become an important part of our team. In this varied role, you will support the smooth daily running and operations of Sixteen Group while providing a welcoming and helpful experience for our members, clients and visitors. Combining reception, client service, office administration and operational coordination, the role offers the opportunity to make a real difference every day. Reporting to the General Manager, you will help ensure that our spaces remain professional, organised and ready for business. Key responsibilities • Welcome members, clients and visitors, manage visitor check-in and respond to telephone and email enquiries. • Assist clients with day-to-day requests, coordinating support and following up as necessary. • Coordinate workspace and meeting-room bookings, prepare rooms and arrange refreshments or catering. • Provide basic assistance with Wi-Fi, screens and meeting-room equipment, escalating technical issues when necessary. • Support member onboarding and departures, explain facilities and procedures, and coordinate access credentials. • Maintain accurate member records and assist with agreements, renewals and related documentation. • Support invoicing, maintain booking and service records, and follow up on outstanding payments under the General Manager’s direction. • Receive and distribute mail and deliveries, notify members, and coordinate scanning or forwarding in accordance with agreed procedures. • Monitor the presentation and readiness of shared spaces, replenish supplies and manage office stock. • Liaise with cleaning, maintenance and service providers, report faults and maintain relevant service records. • Conduct workspace tours and follow up on prospective member enquiries. • Communicate house rules and procedures clearly, addressing concerns with courtesy and confidence. • Support the General Manager with administration, operational matters and outstanding follow-ups. Person specification We are looking for someone who: • Is responsible, dependable and punctual, with a strong sense of ownership. • Has a good working knowledge of spoken and written English; this is essential. • Is welcoming, professional and confident when dealing with people. • Is organised and attentive to detail, with the ability to manage competing priorities. • Takes initiative and follows tasks through to completion without repeated reminders. • Exercises sound judgement, resolves routine problems calmly and recognises when to seek management guidance. • Handles confidential information with discretion. • Is comfortable using email, spreadsheets and digital systems, and willing to learn new tools. • Takes a practical approach to maintaining high standards throughout the workspace. Previous experience in reception, office administration, hospitality or a similar client-facing role would be an advantage. Training will be provided. Employment details • Full-time position. • Monday to Friday, 08:30–17:30. • Availability to work evenings or weekends when required. • Immediate start. • Salary to be discussed. How to apply If you are organised, people-focused and ready to play a key role in a busy and welcoming workspace, we would love to hear from you. Please send your CV to [email protected], quoting “Receptionist / Office Manager” in the subject line.
