The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.
Main tasks and responsibilities Accurately apply warranty conditions and entering into the dealerships automated system and liaise with manufacturer when in doubt. Process warranty paperwork to ensure documentation and verifying criteria required by factory or distributor. Ensure that all warranty exchanged parts are adequately stored. Review warranty claims and correcting any errors. Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer. Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts. Maintain good working relationships with the service and parts departments. Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames. Keep abreast of all factory recalls and announcements. Reconcile all warranty receivables and working with the accounting department to obtain payments. Liaise with the Service Manager to ensure the technical implementation of recall campaigns. Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims. Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns. Maintain all service and customer records as required by the warrantor. Attend any required training organised by the company. Carry out any additional duties assigned by the Aftersales Manager. Adhere strictly to health and safety regulations and company policies together with franchise standard requirements. Educational and skill requirements Active Listening Reading Comprehension Speaking O’level standard of education ECDL and good working knowledge of web-based applications Previous experience in warranty claims will be considered an asset Job benefits Health Insurance Loyalty Card
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
| Subject | Level | Grade |
|---|---|---|
| ECDL EXPERT CERTIFICATE | COMPETENT | N.A. |
