You will be responsible for providing exceptional service, overseeing the smooth flow of service in your section and ensuring that each guest receives personalised attention and satisfaction.
Delivers an exceptional standard of service, showcasing attentiveness, warmth and professionalism to create a memorable dining experience for our guests. Ensures tables are impeccable set with appropriate utensils, glassware and tableware before guests are seated. Supervises and manages a designated section of tables, ensuring efficient seating, order taking and overall guest satisfaction. Demonstrates confidence and expertise in tableside food preparation, showcasing culinary skills and menu knowledge. Engages with customers in a polite and personable manner, making recommendations and providing suggestions to enhance their dining experience. Takes accurate orders from customers, checking for any special dietary requirements and making appropriate suggestions accordingly. Liaises with the Kitchen and Bar sections to ensure timely preparation and delivery of orders, maintaining a seamless dining service. Promotes additional menu items, specials and beverages to enhance the overall guest experience and increase revenue. Monitors guest satisfaction and responds promptly to any issues or concerns. Collaborates with colleagues in the front and back of house to maintain a harmonious and efficient service environment. Take measures to reduce waste and minimise costs wherever possible, while maintaining high standards of food quality and service. Assists in the general upkeep and cleanliness of the restaurant and surrounding areas Follows all cash handling policies and procedures, including accurately processing payments and maintaining accurate records. Ensures that breakage and loss of restaurant equipment is kept to a minimum, reporting any issues promptly to the Restaurant Manager or other members of management. Adheres to all safety, sanitation and food handling standards, ensuring a safe and hygienic dining environment. Carries out other job-related duties as required.
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
| Subject | Level | Grade |
|---|---|---|
| WAITER | COMPETENT | N.A. |
| SERVER | KNOWLEDGEABLE | N.A. |
