SERVICE DESK ANALYST

€21,000.00 - €22,000.00 year (annually)

• FULL TIME
• L-IMSIDA, MALTA
• FULL DAY
• 27 November 2026
• Ref: 458594

The Service Desk Analyst provides centralized technical support and problem prioritization for print hardware and software

The Service Desk Analyst is a member of the Global Client Service Desk (GCSD) team, which provides centralized triage and technical support services for print hardware and software application products, primarily to the 1st level Service Desks of contracted Global Customers. For certain products & services the GCSD and its Analysts also serve the company's subsidiaries and partners in Europe.

• Profiles

  If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

  PROFILE 1

  • Language
    Reading
    Speaking
    Understanding
    Writing
  • ENGLISH

  ISCED Level:

  Short-cycle tertiary education - Level (5)

• Competencies

  • Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
  • Present solutions to customer complaints or pass file to the litigation/logistics.... department
  • Collect and deal with complaints of users, clients, occupants, ...
  • Fill in digital follow-up documents
  • Register activities data (log, register for incidents or complaints...)
  • Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
  • Answer internal or external telephone calls. Pass on messages to guests
  • Adapt workstation to needs of user; execute function tests
  • Create reports and documents on analyses, accidents and incidents

• Past Experience

  • Occupation
    Experience(months)
  • CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)
    12

• Driving Licences

  No Driving Licenses required for this vacancy