CUSTOMER RELATIONS SPECIALIST

€1,300.00 - €1,400.00 month

• FULL TIME
• BIRKIRKARA, MALTA
• FULL DAY
• 01 December 2026
• Ref: 458690

We are seeking for a team member who will be responsible for addressing customer inquiries, resolving complaints, and providing detailed information about services.

-Assisting customers with their queries and resolve issues via phone, email or social media -Ensuring customer satisfaction and providing professional customer support -Understanding customer needs and identifying sales opportunities -Engaging with customers by making regular follow-up calls -Maintaining updated knowledge of company products and services -Providing feedback on the efficiency of the customer service process -Recording and maintaining customer information and interactions -Identifying and assessing customers’ needs to achieve satisfaction -Building and maintaining profitable relationships with key customers -Working closely with sales and marketing teams to improve product offerings and customer experience

• Profiles

  If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

  PROFILE 1

  • Language
    Reading
    Speaking
    Understanding
    Writing
  • ENGLISH
  • TURKISH

  Subjects:

  Subject	Level	Grade
  CUSTOMER CARE	COMPETENT	N.A.

• Competencies

  • Deal with customer complaints (grant discounts, clarify regulations...)
  • Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
  • Make nature of the call known (order, sales, information, advertising, assistance...)
  • Present solutions to customer complaints or pass file to the litigation/logistics.... department
  • Collect and deal with complaints of users, clients, occupants, ...
  • Inform customer about product characteristics; advise customer on his/her choice
  • Fill in digital follow-up documents
  • Register activities data (log, register for incidents or complaints...)
  • Introduce oneself on the phone. Check identity and data of the person one is speaking to (customer number, address...)
  • Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
  • Collect opinions, remarks or complaints and transfer them (can include surveys)
  • Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
  • Handle: outgoing calls (customer loyalty, canvassing for customers, sales to private individuals and companies...)

• Past Experience

  • Occupation
    Experience(months)
  • CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)
    12

• Driving Licences

  No Driving Licenses required for this vacancy