We are seeking a responsible and organised Restaurant Supervisor to oversee daily front-of-house operations, supervise the service team and ensure efficient restaurant operations and a high standard of customer satisfaction.
Key Responsibilities: -Open and close the restaurant according to established procedures. -Conduct shift briefings, allocate duties and supervise the front-of-house team. -Welcome guests, manage table arrangements and ensure a smooth dining experience. -Handle customer complaints and resolve service issues professionally. -Train and support staff on menu knowledge, service procedures and POS operations. -Monitor cleanliness, hygiene and food safety standards across the dining area and service stations. -Manage cash handling, reconcile daily sales and prepare shift reports. -Monitor stock levels, minimise waste and report replenishment requirements to the Restaurant Manager.
