We are looking for a responsible, professional and highly organised Receptionist to join our team and assist in the smooth day-to-day running of our busy hair salon.
We are looking for a responsible, professional and highly organised Receptionist to join our team and assist in the smooth day-to-day running of our busy hair salon. Main Duties and Responsibilities: * Welcome clients and provide excellent customer service. * Answer telephone calls, messages and client enquiries professionally. * Manage appointments, bookings, cancellations and salon schedules. * Use computer systems and salon management software efficiently. * Coordinate appointments and communicate effectively with hairstylists. * Handle payments, transactions and daily cash procedures. * Assist with stock control, inventory, product orders and administrative duties. * Manage multiple tasks simultaneously while remaining organised and efficient. * Handle client complaints and resolve issues professionally. * Maintain a clean, organised and welcoming reception area. * Support the salon team to ensure smooth daily operations. * Work independently, take initiative and perform well under pressure. Requirements: * Previous experience in reception, administration or customer service. * Excellent spoken and written English. * Good computer skills and confidence using booking systems. * Strong organisational and time-management skills. * Excellent telephone manners and communication skills. * Ability to multitask and prioritise duties in a busy environment. * Professional appearance and positive attitude. * Responsible, reliable and able to work independently. * Strong teamwork and problem-solving skills. * Experience in a hair or beauty salon will be considered an advantage.
