The Cashier and Ticket Clerk manages point-of-sale (POS) financial transactions, issues entry tickets, passes, and retail receipts across entertainment venues, transit terminals, events, or commercial establishments.
Ticketing & Sales: Process entry tickets, admissions, transit passes, or merchandise transactions using POS software and ticketing systems; issue accurate change, printed receipts, or digital passes. Cash & Payment Handling: Accept, verify, and reconcile cash, credit/debit card payments, vouchers, and mobile payments; ensure strict adherence to cash-handling protocols and drawer security. Customer Support & Information: Greet visitors, answer inquiries regarding venue schedules, seating arrangements, pricing tiers, discounts, transit routes, and policy guidelines in a courteous manner. Drawer Reconciliation: Perform opening, shift-change, and closing cash counts; balance daily sales figures against system records and report any variances to supervisors promptly. Access & Queue Control: Verify valid tickets, scan barcodes/QR codes at entrance gates, assist with line management during high-volume periods, and coordinate with security personnel when necessary. Counter & Station Upkeep: Keep the box office window, ticketing counter, or checkout station clean, organized, and stocked with paper rolls, maps, brochures, and promotional materials.
