Friendly and professional Hotel Receptionist experienced in welcoming guests, managing reservations, handling check-ins and check-outs, answering enquiries, and providing excellent customer service.
• Check-ins and Check-outs: Welcome arriving guests warmly, verify identification, handle room assignments, issue keys, and process departures by settling final bills and collecting feedback. • Reservations and Inquiries: Manage room bookings, walk-ins, and cancellations via phone, email, or online systems, and update property management software (PMS). • Guest Services: Answer questions about hotel amenities, local transport, nearby restaurants, and tourist attractions, while fulfilling special requests (such as wake-up calls or extra towels). • Billing and Payments: Process cash, credit card, and debit card transactions, issue receipts, reconcile daily tills, and handle billing queries. • Problem Solving: Listen calmly to guest complaints, resolve issues promptly, and escalate major concerns to management when needed.
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
