Automating processes and leveraging AI-based tools to make our tasks more efficient and predictive.
-Exploring AI/ML-driven monitoring and anomaly detection to identify potential issues before they impact service. -Assisting in the evaluation and adoption of AI-assisted tools for incident triage, root cause analysis, and knowledge base generation. -Acts as a focal point for outages until restoration, facilitating communication with stakeholders as necessary. -Maintain, escalate and update NOC related tickets whilst making sure that new and updated existing knowledge base articles are documented. -Deliver on KPI’s set internally as well as adhere to SLA’s with regard to service delivery to other departments. -Certificate Management. -Using ITIL Best Practice to handle service requests, incidents and change requests.
