We are seeking a dedicated and compassionate Patient Order Coordinator to join our team. Prior experience in a customer service or hospitality role, preferably in a healthcare setting, is desirable.
Strong communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals. • Greet patients warmly and assist them in navigating the electronic meal ordering system. • Work closely with patients and the hospital staff to understand the patients’ dietary requirements and preferences, ensuring that meal selections meet their needs. • Prepare hot drinks and snacks for breakfast, afternoon, and evening snacks in accordance with hospital policies and procedures. • Assist patients during meal times by addressing any additional needs. • Collaborate effectively with ward staff and nursing officers to ensure seamless coordination of patient meal services and address any patient concerns or inquiries. • Get the sign off from the Nursing Officers on the digital system. • Report immediately to the supervisor any damages or losses. • Check that all meals are in order well-presented and according to the required standards. • Collect the food trolley from the depot and dock it in its respective station. • Maintain cleanliness and organization of the food service area, including equipment and supplies. • Follow the Standard Operating Procedures as instructed by the Company. • Adhere to food safety and sanitation guidelines to ensure the safety and well-being of patients and colleagues. • Maintain a professional appearance by consistently presenting oneself in a smart, well-groomed manner, and wearing the designated full uniform while on duty.
