CASE OFFICER 1 (EMOTIONAL SUPPORT)
€N/A - €N/A
- FULL TIME
- IL-BELT VALLETTA, MALTA
- FULL DAY
- 12 September 2025
- Ref: 394825
MQF Level 6 in Psychology or Counselling or Psychotherapy or Social Work or a comparable professional qualification. Able to communicate in both Maltese & English.
POST OF CASE OFFICER I (EMOTIONAL SUPPORT)
Nomenclatures denoting the male gender include also the female gender
Jobsplus Permit No. 268/2023
1. The CEO of the Victim Support Agency invites applications for the post of Case Officer I (Emotional Support).
2. Terms and Conditions
2.1 The selected candidate will be engaged on an indefinite basis as Case Officer I (Emotional Support) at the Victim Support Agency.
2.2 This appointment is subject to a probationary period of one (1) year.
2.3 The salary for the post of Case Officer I (Emotional Support) with the Victim Support Agency is equivalent to Grade VI, that is, €28,383 (twenty-eight thousand, three hundred and eighty-three), and an increment of €531 (five hundred and thirty-one) up to a maximum €34,995 (thirty four thousand, nine hundred and ninety-five).
2.4 A Case Officer I shall be promoted to Case Officer II, equivalent to Grade IV, upon confirmation of appointment, the attainment of a relevant MQF Level 7 or higher qualification from a recognized University or Institution, and the attainment of a registered warrant issued by the competent regulatory body.
3. Duties
3.1 The Case Officer I (Emotional Support) shall be reporting to the CEO of the Victim Support Agency or to any other person the CEO may delegate for the purpose of assigning duties and responsibilities as applicable to this post from time to time.
The selected candidate is expected to maintain strict integrity and confidentiality in all aspects of work of the Victim Support Agency, and the duties of Case Officer I (Emotional Support) shall include:
a. Initiate contact with Service Users, assess needs and deliver tailored support services in liaison with other professionals at VSA.
b. Liaise and coordinate services with professionals at VSA, ensuring a qualitative level of support is achieved and referral mechanisms properly followed up.
c. Ensure that all complaints received are noted, logged in and processed according to the established Standards of Procedure.
d. Undertake research projects to evaluate the contribution of specific service elements, policy initiatives, and/or group program developments.
e. Promote services as offered by VSA and raise awareness on Victims’ Rights through interviews, information sessions, public media and the dissemination of information material.
f. Ensure that all case notes and logging systems are up to date both physical and electronically through the VSA Case Management system and other online tools.
g. Compile and process information for onwards submission to specialized boards in a clear and confidential manner.
h. Participate in strategy formulation, projects, the design of appropriate Standard of Procedures and their pertinent updates with a view to ensure the effective implementation of VSA mission and strategies
i. Keeping casework notes which may be used at court, if attendance is requested, together with providing expert witness testimony.
j. Accompanying Services User/Witnesses to Court for emotional support, if and when required;
k. Participating in training/meetings set both locally and abroad.
l. Carrying out any other duties according to the exigencies of the Victim Support Agency as directed by the CEO.
4. Qualification & Experience Required.
4.1 By the closing time and date of this call for applications, applicants must be:
(i) able to communicate in the Maltese and English Language;
AND
(ii) in possession of a recognized qualification at MQF Level 6 qualification in Psychology in Psychology or a comparable psycho-social qualification.
AND
(iii) In possession of a recent and valid Police Conduct Certificate.
Moreover, candidates who have not yet formally obtained any of the above-mentioned qualifications will still be considered, provided that they submit evidence that they have been approved for the award of the qualifications in question, or successfully completed the necessary ECTS/ECVETS credits, or equivalent, taken as part of a recognized higher MQF level program of study, as required in the afore-mentioned eligibility criteria, by the closing time and date of the call for applications.
5. Submission of supporting documentation
5.1 Qualifications and experience claimed must be supported by certificates and/or testimonials, copies of which are to be scanned and sent through email.
5.2 Original certificates and/or testimonials are to be invariably produced for verification at the interview.
6. Selection procedure
6.1 Eligible applicants will be assessed by a Selection Board to determine their suitability for the post. The maximum mark for this selection process is 100% and the pass mark is 50%.
7. Submission of applications
7.1 Qualifications and experience claimed must be supported by certificates and/or testimonials, scanned copies of which should be attached to the application. Original certificates to be presented upon interviews.
7.2 Applications, together with a curriculum vitae showing qualifications and experience, will be received by Victim Support Agency (Attn: CEO) at 52, Old Theatre Street, Valletta, by not later than noon (Central European Time) of Friday, 12th September 2025. Applications can also be submitted by email through [email protected] by the said closing time and date of this call for applications.
7.3 Late applications shall not be considered.
