JUNIOR SERVICE DESK ANALYST

€18,000.00 - €20,000.00 year (annually)

• FULL TIME
• L-IMSIDA, MALTA
• FULL DAY
• 20 March 2026
• Ref: 437535

The role of Junior Service Desk Analyst focuses on incident handling, troubleshooting, documentation, and escalation to ensure continuous and efficient service operations.

The Junior Service Desk Analyst is a member of the Global Client Service Desk (GCSD) team, which provides centralized triage and technical support services for print hardware and software application products, primarily to the 1st level Service Desks of contracted Global Customers. For certain products & services the GCSD and its Analysts also serve The company's subsidiaries and partners in Europe.

• Profiles

  If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

  PROFILE 1

  • Language
    Reading
    Speaking
    Understanding
    Writing
  • ENGLISH

  ISCED Level:

  Short-cycle tertiary education - Level (5)

• Competencies

  • Inform or train IT teams on technical aspects (procedures, security, risks...) or introduction of new IT/telecom systems
  • Contribute to test phase and completion of new applications. Compose documentation
  • Check implementation of security rules and security of material and critical points
  • Set and monitor parameters. Check if norms and standards are applied by IT teams (analyses, exploitation, production...)
  • Formalise and draft technical documents (general and technical specifications)
  • Analyse technical and functional problems. Propose improvements, technical adjustments...
  • Contribute to IT-system audits. Recommend amendments
  • Counsel and supply technical support to users, customers and services
  • Work with operating system: MacOS
  • Work with operating system: Windows
  • Work with operating system: Linux
  • Work with operating system: Unix

• Past Experience

  • Occupation
    Experience(months)
  • SYSTEMS ANALYST, COMPUTERS
    12

• Driving Licences

  No Driving Licenses required for this vacancy

• Remarks

  Performance bonus being offered over and above the salary package