We are seeking a talented and experienced waiter/waitress to join our team. Main responsibility will be to ensure that our customers have an enjoyable and memorable dining experience.
• Deliver a personalised and attentive guest experience, anticipating guest needs and preferences at all times • Maintain in-depth knowledge of the menu, including ingredients, preparation methods, and pairing recommendations (e.g. wines, cocktails) • Ensure all tables are set and maintained according to the hotel’s luxury presentation standards • Handle guest enquiries, special requests, and complaints with professionalism, discretion, and efficiency • Collaborate closely with the kitchen to ensure accurate order delivery and accommodate dietary requirements or allergies • Monitor table progress and pace service appropriately to enhance the dining experience • Upsell menu items, specials, and premium beverages to maximise revenue while enhancing guest satisfaction • Maintain cleanliness and organisation of the dining area, service stations, and equipment at all times • Process payments accurately and securely, ensuring a smooth and seamless billing experience • Assist in training and mentoring new team members to uphold service standards • Ensure compliance with health, safety, and hygiene regulations at all times • Participate in daily briefings and contribute feedback to improve service quality • Support special events, private dining, and VIP services with exceptional attention to detail • Build rapport with returning guests to encourage loyalty and repeat business • Maintain a polished and professional appearance in line with the hotel’s brand image • Work closely with the other departments to ensure a streamlined experience
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
