DUTCH CUSTOMER SUPPORT AGENT

€26,000.00 - €26,000.00 year (annually)

• FULL TIME
• SAN GILJAN, MALTA
• SHIFT
• 16 June 2026
• Ref: 445373

For more information, please copy and paste this link into your browser: https://secure-jobsplus.gov.mt/Filerepository/Jobsplus/ComeOn_Dutch_CSA.pdf

• Profiles

  If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

  PROFILE 1

  • Language
    Reading
    Speaking
    Understanding
    Writing
  • DUTCH
  • ENGLISH

• Competencies

  • Analyse customer's needs. Determine objectives and framework of intervention
  • Deal with customer complaints (grant discounts, clarify regulations...)
  • Collect and deal with complaints of users, clients, occupants, ...
  • Present solutions to customer complaints or pass file to the litigation/logistics.... department
  • Analyse technical problems and customer needs
  • Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
  • Make nature of the call known (order, sales, information, advertising, assistance...)

• Past Experience

  • Occupation
    Experience(months)
  • CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)
    6

• Driving Licences

  No Driving Licenses required for this vacancy

• Remarks

  Please quote the vacancy number in your email. Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals with regards to employment due to EU legislation & treaty rights about the free movement of workers.